FAQ

  • Support, Returns, Replacements and Warranty

Support

AIn the US and Canada we are available Monday through Saturday toll free at +1-855-969-7328 (10:00 AM to 6:00 PM EST). You can also email us at support@securifi.com.
AWe recommend you keep your original purchase order number handy.
AThat’s TOP SECRET! Just kidding. Check our website for announcements about future products.

 

Returns and Replacements

AUsually you should return it to the same retailer from whom you purchased it. If the retailer’s return deadline has passed, please contact us for more information.
AIn the US or Canada call us toll free at 1-855-969-7328 or email us at support@securifi.com and we’ll do our best to assist you.
AYes, Absolutely
ASecurifi directly handles all replacements. Please email or call us right away.
AUsually 1 to 2 weeks.

 

Warranty

AYour Almond is warranted against manufacturing defects for one year from the date of purchase.
ANo. Your warranty period is one year from the date of your original purchase.
APlease call our toll free Technical Support number and we will assist you.
AYes! You may need to present dated proof of purchase to be entitled to a repair, return, or refund under warranty.
ACurrently we do not offer additional hardware warranty on our product beyond 1 year.

 
 

  • Technical Questions

Basic

AClick here to get detailed instructions on how to update your Almond’s software.
A The latest software for your Almond is located on the software update page. Alternatively, you can simply use the “Software Update” icon found in the touch screen menu of your Almond.
AAdditional characters can be located by tapping on the key in the bottom left corner of the keyboard, it’s labelled “123” “.?{abc” or “abc” depending on what you’re trying to input.
AOn the LCD, locate the “Screen Settings” icon and tap on it. From there you can change how many seconds it takes for the screen to timeout (go dark) as well as select and enable a 4-digit PIN that users must enter to access the Almond’s touch screen settings. The Almond’s default screen timeout setting is 1000 seconds, which is about 17 minutes. The default PIN is 1234. Both can be changed in the “Screen Settings”.
AOn the LCD, locate the “Web Administer” icon and tap it to reveal the login details. The default username for the Almond is “admin” with the password also set to “admin” (without quotes in both cases).
AOn the LCD, locate the “About” icon and tap it to get the MAC address. From the web interface, Almond’s MAC address is also displayed on the home page under “Status”.
AA reset button is located on the side of your Almond, just above the power connector. Simply use the stylus that comes with the Almond to press the reset button for about five seconds, while the Almond is powered on. You may also reset your router from the web interface by going to the
IP address of your Almond, locating the “Management” tab and clicking on “factory reset”.
AAlmond can operate from -10°C – 50°C (14°F – 132°F)
AAlmond’s input voltage capacity is 100v – 240v
AWe noticed this problem occurs with a small number of wireless routers out there. This issue was fixed via a software update. (1) Perform a factory reset by pressing the Reset button just above Almond’s power jack. (2) Upgrade your Almond to the latest software. (3) Try setting up your Almond as a Range Extender again. If you’re still running into trouble during this process, please email or call us so we can guide you through the setup.
ATo remove the “_almond” suffix from the SSID of your Almond, please go to the “Wireless” icon on your Almond’s LCD touch-screen and tap it. Then tap on the “SSID” field. Now, you can simply remove the “_almond” suffix or you can change the network name/SSID to any other name you prefer.
AWhen using your Almond as a Router or Range Extender/Repeater, locate andtap on the “Wireless” icon on the LCD touch-screen. From there, it’s easy to change the Almond’s SSID/network name and password. Simply tap on the field you want to change and a keyboard will appear that allows you to edit the text.
AThe range is about 100-150ft (30-45m) in an open space. The indoors range depends on the type of structural obstructions and construction materials used in the building. The typical indoors range is about 80 feet or 25 meters in any direction. When using your Almond as a range extender it’s a good idea to place it in a location where the units touch screen shows that it’s receiving a good signal (3 green bars or 2 orange bars) from your wireless router.
AYes, it’s compatible with all modern operating systems that support Wi-Fi.
AYes, it is. And it supports speeds of up to 300Mbps.
AYes, it is backwards compatible with older 802.11b/g devices and you can use them simultaneously with 802.11n devices without seeing any kind of performance reduction on the faster 802.11n devices.
ATap the “Status” icon on the LCD screen. The next screen will display a green square or say “Connected” if your Almond is connected to the Internet. If it’s not connected to the Internet you’ll see a red square instead and the word “Cable disconnected”.
ANo, your Almond will wirelessly connect to your main router and then rebroadcast that signal to extend your main Wi-Fi signal.
APlease call our Technical Support number and we’ll help you get it configured properly.
AYes, it will work with all types of services, although a third party modem or similar device provided by your Internet Service Provided might be needed.
A The Almond sports 2 LAN ports and 1 WAN port, a 384 MHz processor based on MIPS architecture, and a full-color 2.8 in (7.1 cm) touch screen with a resolution of 320 x 240 pixels. As a 2.4GHz 300Mbps MIMO (Multiple Input and Multiple Output) router, the Almond supports the 802.11 b/g/n standards. Note that the Almond is not compatible with 5GHz Wi-Fi networks.
A The Almond has 1 WAN port for connecting to your Internet Service Providers cable, DSL modem or other Ethernet based means of connecting to the Internet. It also has 2 LAN ports for connecting a PC, games console etc. to the Internet. When set up as a range extender/repeater, the Almond also functions as a wireless bridge. This allows Ethernet-only devices (e.g., printers, games consolers, TiVo DVRs, etc.) lacking built-in Wi-Fi to be connect to the Internet via the Almond.
A No, it does not

 

Advanced

AUPnP is enabled by default on the Almond.
AOn the LCD, locate the “Wireless” icon and tap on it. Then tap on “Change” next to where it says “Channel” and you can enter the Wi-Fi channel of your choice. Note that this option not available in Range Extender/Repeater mode.
AIn Range Extender mode your Almond needs to use the same Wi-Fi channel as your main router. If the Almond’s channel is changed independently, it will no longer extend the range of the wireless network.
AIf your Almond is configured as a Range Extender/Repeater, some of the features are unavailable, as the main router would be in control of these features. The following options are not available in Range Extender/Repeater mode: “Security”, changing wireless channel, enabling guest network, hiding the network name (SSID), “Connection”, “Filter”, “Users” and “DMZ”.
AIf you need more LAN ports, simply get a network switch and connect it to one of the LAN ports on your Almond.
AYes. In the Range Extender mode, Almond’s wired ports (LAN Ports) can be used to bridge wired Ethernet devices such as game consoles, set-top boxes etc.
ANo, as the Almond’s Network Name (SSID) is set up by default to end with “_nomap” which prevents Google’s Location Services from locating your Almond. If you want to allow access to Google’s Location Services, simply remove “_nomap” at the end of it’s Network Name (SSID). This is done via the touch screen, simply tap on the “Wireless” icon and then Name (SSID) to change your Almond’s Name (SSID).
AYes. If you’re using Almond as a range extender and you have a standard Ethernet cable, you can run the cable from your laptop (or any other hardware that possesses an Ethernet port, such as a games console, TiVo DVR, etc.) to one of the Almond’s two Ethernet ports and it’ll be able to access the Internet “wirelessly”.
AStep 1: Look at the “About” screen on the last page of your Almond’s Home Screen.
Step 2: Note down the MAC Address
Step 3: Add 1 to the LAST digit of the MAC address. Note that only the examples below are valid, in other words, your MAC Address can only end in 0, 4, 8 or C.
If the last digit is ‘0’, Make it ‘1’
If the last digit is ‘4’, Make it ‘5’
If the last digit is ‘8’, Make it ‘9’
If the last digit is ‘C’, Make it ‘D’
Step 4: Use this new MAC address for MAC Filtering or ACL.